the service industry requires workers to be pleasant and SMILE. Especially on a ship. You can see that some days the staff is very tired but still they smile, try to recognize you and say something pleasant.
I do think and hope that it is not only for the gratuities they receive, which is most of their salary!
What is even more difficult is trying to explain what you are asking for. They try to satisfy every request and you just need to remember to be patient. They work very hard at a repetitive job that starts all over again every 7 days…..
I was told by a staff member that many of the crew are from Bali and the surrounding islands and countries and that those cultures are ‘naturally happy’.
Well if this is true I need to speak to the Balinese crew members and find the source for this ‘joy’. I can use this on my travels.
|Front desk staff|
After an embarrassing ‘blow up’ (on my part), a comment note the ship ASKED me to respond to and a telephone call from the dining room manager I have returned to the formal dining room and have been greeted as a lost friend OR AS THE ANNOYING WRITER WHO COMPLAINS. I am not sure which but they are all very kind and attentive. Of course they may enjoy the laugh behind the scenes but they work hard and I shall not fault them for this.
|now that is a genuine smile…|